| Weight (pounds) |
Standard Shipping (4 - 8 Business Days) |
USPS Priority |
| < .5 lbs. | $4.99 | $7.99 |
| .5 lbs to 1.0 lbs. | $4.99 | $8.99 |
| 1.1 lbs. to 1.6 lbs | $8.99 | |
| 1.7 lbs. to 3.2 lbs. | $9.99 | |
| > 3.3 lbs. | $12.99 |
Delivery time will vary depending on your location. We will ship your order within 24-48 hours during regular business hours (Monday - Friday, 9 am - 5 pm EST). Once your order has been FULFILLED, and tracking has been sent it may take 24-48 hours for your tracking to become active in the USPS's system. To understand the steps of how your order is processed. First, your shipping label is printed then the TUFF team will begin to fulfill your order. Once your order is completely fulfilled, it is picked up by a USPS courier. Tracking information will go live once it has been scanned by USPS. We have no control when your tracking number shows updates. If you have questions about tracking, please contact USPS directly at 1(800) 275-8777 with your tracking number. If you have not received a tracking number, then there is a possibility you entered the wrong email address when checking out. Please contact us to see if you think your email was entered incorrectly.
You can track your order by visiting the following link:https://loxylou.com/pages/order-lookup
Any "PRE-ORDER" items are subject to estimated wait and processing times and these times are available in the item details of the "PRE-ORDER" products. If you run into any problems during the order process or in receiving your order, please don't hesitate to contact us via the CONTACT in the main navigation bar at the top.
*International orders: They may take longer than expected, so please be patient when ordering from another country. Remember that we are based in the USA and shipping outside of the country may have delays due to customs, weather, etc.
You are responsible to know the import regulations for your country. Once the order has left our premises we cannot be held responsible for customs delays. We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs. If customs does not return the products to us we cannot issue the refund to you.
*Black Friday /Cyber Monday Sales & The Entire month of December:
Please allow an additional 24-72 business hours to our normal shipping process as delays may occur. Orders are processed in the order they are received and may be delayed depending on volume, stock, and USPS deliveries. We appreciate your understanding as we experience a huge influx in sales in a short time span, which, in turn, makes
it impossible to manage all the orders as quickly as a normal business day.
You can learn more about our shipping procedures on our Frequently Asked Questions page.
