Where is Loxy Lou apparel printed?
Loxy Lou designs are all printed in house with out team of skilled printers right here in West Palm Beach, Florida!
What type of payments do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, SHOP Pay, and Google Pay).
What happens when I place an order?
*There are some instances where your package may not get scanned in at the first destination. We have seen the packages get scanned in at Opa Locka.
When will my Loxy Lou products arrive?
Delivery time will vary depending on your location. We will ship your order within 24 to 48 hours during regular business hours. Once your order has been FULFILLED, and tracking has been sent it may take 24 hours for your tracking to become active in USPS's system. Tracking information will go live once it has been scanned at USPS. We have no control when your tracking number shows updates. If you have questions about tracking, please contact USPS directly with your tracking number. If you have not received a tracking number, then there is a possibility you entered the wrong email address when checking out. Please contact us to see if you think your email was entered incorrectly.
Any "PRE-ORDER" items are subject to estimated wait and processing times and these times are available in the item details of the "PRE-ORDER" products. If you run into any problems during the order process or in receiving your order, please don't hesitate to contact us via the CONTACT in the footer of the website.
*International orders:They may take longer than expected, so please be patient when ordering from another country. Remember that we are based in the USA and shipping outside of the country may have delays due to customs, weather, etc.
My order never arrived?
Please start by checking the USPS tracking information you were provided within the confirmation email. If you have provided us with an incorrect address and the wraps are returned, we will re-ship it to you for an additional shipping fee. If your package is lost after waiting the appropriate time for delivery, please contact us at sales@loxylou.com, and we will help you work with USPS to resolve the issue.
*International orders: If you have an issue or have not received your package, please contact us at sales@loxylou.com. If the package is lost or does not arrive, we will help you work with DHL to resolve the issue.
How can I pay for my order?
LoxyLou.com accepts most major credit cards such as Visa, MasterCard, and American Express. Loxy Lou also accepts PayPal, SHOP Pay, Apple Pay, and Google Pay as a payment gateway for those interested.
Do you deliver internationally?
YES! We do deliver internationally; we ship to most places. We only use DHL.
We DO NOT ship to Military APO/FPO addresses.
Will I have to pay Duty and VAT charges?
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, LoxyLou.com has no control over these fees as they are decided and charged by your local customs office.
If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.
I have a promotional discount code, how do I use it?
If you have a LoxyLou.com promotional discount code, you can enter the code into the discount code at the checkout screen. Please ensure that the promotional discount code successfully applies to your order and that the discount is taken off the price before completing your order.
My discount code is not working?
Please make sure you are entering it exactly as it is shown with NO spaces. Also, we do not allow ANY discount codes to be used on any of our $7.95 deals. These are already discounted.
No coupon codes will be extended past the date of the sale. Regardless if you see a post, video, ad, or coupon code on another website we will not honor past the sale date.
What if I purchased an item and the next day the same item goes on sale?
As a courtesy, we will honor the sale up to 3 days prior to active sale only. When you buy with us, you can get a 1-time price adjustment within three days of purchase if the item is now on sale. Price adjustment requests will be honored when items are purchased at FULL RETAIL price and only if the merchandise was purchased within three days of the original purchase date. *Will it work on Black Friday/Cyber Monday: Yes, as long as your purchase is within three days. To obtain a price adjustment send an email message to sales@LoxyLou.com within the 3-day window. Please include your order number and email you used to make your purchase.
I want a FREE Item after I purchased?
FREE items must be purchased the day of your order to qualify. We unfortunately will NOT honor the free item for orders purchased before the date of the FREE item was offered. Free items are not included in the 3 day retro.
What do I do as I didn't get my free giveaway during a promotion?
You must enter the required information in the notes section on the cart page before checking out or chose the product that is mentioned. If you did add the appropriate information to the notes section or chose the product, then it is possible we are out of stock. We state in our PROMOTIONS while supplies last.
You are only allowed one FREE item per order. Multiple instances of any FREE item will be adjusted to one item only.
If you forgot to add the appropriate information to the NOTES section or add the free item to your cart, you will be responsible for additional shipping costs. LoxyLou is not shipping the promotional item for FREE in these circumstances.
Free items may change from day to day depending on the sale. We do not allow you to exchange the free item once your order is placed.
If you live outside of the USA, you will be responsible for shipping. We only use DHL as it is guaranteed delivery and you will be responsible for any customs fee which may apply to your country. LoxyLou.com is not responsible for the VAT or Customs fee under any circumstances.
Where is the sizing information?
Sizing charts are on the product pages.
How much is it to have my LoxyLou shipped?
We offer First Class Mail which is the cheapest but will take the longest. In the event you need them faster, we can ship Priority Mail. International orders will be charged according to the destination provided. Please contact us for shipping charges internationally.
How are pre-ordered items shipped?
Pre-ordered items will ship once they arrive at our warehouse based on the order in which they were received.
I pre-ordered an item along with other products, when will I receive my order?
All products that we have in stock will ship based on the shipping you chose during checkout. Pre-ordered items will ship USPS standard shipping once they arrive unless you call or email us to upgrade the shipping of the pre-ordered item.
What happens with my order during a Natural Disasters?
During Hurricanes/Tropical storms and other Natural Disasters which many things occur such as days of preparing (boarding up, food/water prep) evacuation, and businesses close. Also, power and internet may be disabled which may also cause delays.
