Returns happen. Don’t worry, we understand. That’s why we have a 30-day return policy for all products at LoxyLou.com. Here are a few details if you’re making a return:
All TuffWraps.com products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a full refund minus any shipping charges. We DO NOT refund *shipping charges as this is a service to send your products to you by USPS, UPS, DHL, and FEDEX. We offer FREE exchanges, and we will gladly pay the shipping charges (one time per order), which makes exchanging a product free, simple, and fast. The item must have been purchased from LoxyLou.com. Used items cannot be returned. If a used item is returned, you will not receive a full refund.
Any bundle being returned for a refund will need to include all products as these are discounted 20% for buying the bundle. If you want a refund for one of the items, we will access the other two kept bundle items at full price and refund according to the balance left.
With our Free Exchanges, Easy Returns program, LoxyLou.com is happy to provide a prepaid label for exchanges only at the link listed below. Customers requesting an exchange will incur no fee for a return label. Please make sure to include in the NOTES section what you are asking exchange for.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
Customers seeking a return for refund will receive a refund for the returned items in the original method of payment, less any shipping fees (the initial shipping fee + the return shipping fee if we send you a pre-paid label + any prior exchange shipping fees attached to your returned order). Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
Refunds will only be issued after all items in the original package have been returned to us, including free promotional items. Please always contact us first because most issues can be resolved very easily.
ALL ITEMS RETURNED IN USED CONDITION ARE SUBJECT TO A RESTOCKING FEE OF 50%.
RETURN PROCESSING
Items must be returned in original packaging. Restocking fee may apply to returned items after we review them. Once we have received your returned item, your refund will be processed within 1-3 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
*Shipping costs are non-refundable no exceptions.
Must be included with your return. Failure to do so will result in possible delays in processing your exchange or return.
Request a prepaid return shipping label by going to the link below. Once you receive the label, print it and attach it to your package. You are also welcome to ship the item(s) via your preferred shipping method at your own cost. LoxyLou.com is not responsible for any lost or stolen packages.
*Prepaid labels are provided by LoxyLou.com for EXCHANGES ONLY IN THE USA! (Limited to one prepaid label per order). If the order is outside the USA, you will be responsible for additional shipping charges.
IMPORTANT: Please make sure to add tracking to your package if you are shipping at your own expense.(Right click, choose "SAVE AS")
When we receive your package, we will process an exchange or issue a refund by our policies.
West Palm Beach, FL 33411
INTERNATIONAL RETURNS/EXCHANGES
Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply.
